FAQ
Handmade, please order 2-3 days in advance
Mid-Autumn Festival. Please make a reservation at least 20 days in advance
*This product contains allergens including gluten-containing grains and dairy products.
【Wangmama |FAQ】
1. How many pieces are in a box of Wangmam’s products?
6 packs: 450g per box / 9 packs: 700g per box / 12 packs: 850g per box / 16 packs: 1100g per box
The weight of the box is approximately 300–500 grams. To prevent damage during shipping due to collisions, additional padding is required, adding an extra 100–300 grams.
2. Are Wangmama’s products suitable for vegetarians?
Yes.All product are suitable for lacto-ovo vegetarians.
3. When is the food expiration date, and how should Wangmama’s cakes be stored?
For products at room temperature, the storage period is about 20 days at room temperature.
Please consume it as soon as possible after opening and store it in a cool place. The product’s best before date is indicated on the label at the bottom of the outer packaging (subject to the best before date stated on the label)
【Shipping ; Related questions】
➤ Taiwan Hotel Scooter Delivery Instructions
Free shipping for a single order over NT$5000 (including addtional purchases), and 150~250NTD will be charged if it is not reached.
Freight 200NTD: Xinyi District, Xizhi District, Nangang District, Songshan District, Shilin District
Freight 250NTD: Beitou District
➤ SF Express / Black Cat Home Delivery / Good Maggie Logistics
It will be delivered in about 1 to 3 working days after shipment
- Free shipping fee for a single order over NT$5000 (including mark-up purchases), and NT$150 for failure to reach.
- Delivery service to outlying islands. Please contact customer service for shipping costs.
If uncontrollable factors such as weather or sea conditions cause ferry or flight schedules to be reduced or suspended in the outlying islands, the delivery date will be postponed. Additionally, delivery to the following areas in the Penghu region will not be available: Magong (Hujing Island, Tongpan Island), Wang’an (whole area), Qimei (whole area), Baisha (Dacangyu, Yuanbeiyu, Niaoyu, and Jibeiyu Islands).
➤ SF Express / Black Cat Home Delivery / Good Maggie Logistics
It will be delivered in about 1 to 3 working days after shipment
- Free shipping for a single order over 5000NTD (including additional purchases), and 150NTD will be charged if it is not reached.
- Delivery service to outlying islands. Please contact customer service for shipping costs.
If there are uncontrollable factors such as weather and walrus in the outlying islands, which reduce or suspend the sailing of ships and flights, the allotment date will be postponed later, and Magong (Hujing Island, Tongpan Island), Wang’an (Quan), Qimei (Quan), Baisha (Dacangyu, Yuanbei Island, Birdyu Island, Jibei Island) in the Penghu area will not provide outlying island delivery
➤ 7-11 convenience store
It will take about 2 to 4 working days after shipment, and the shipping fee is 60 NTD.
➤ Overseas shipping
Air Freight to Hong Kong and Other Countries (Freight Excluded)
- It takes about 2 days to arrive in Hong Kong, and the shipping time is Monday to Saturday
- Other countries use EMS for shipping
【Payment|Related Questions】
Hong Kong customers
➤Payme 
➤Alipay (HKD/RMB) 
➤FPS 
➤ Bank transfer
Taiwanese customers
1. Payment method
➤ Credit card payments 
➤LINE Pay 
➤ Convenience Store Cash on Delivery 
2. Change the payment method
Please confirm that the order has not been paid and has been cancelled, and then place a new order
3. Payment failure/payment time exceeded
➤ Credit card/LINE Pay
If the payment fails and the order cannot be established, the system will automatically cancel the order, and you can directly place a new order after confirming that the order has been cancelled
➤ Code Payment
Orders will be automatically canceled if the payment deadline is exceeded. Once the cancellation is confirmed, you can directly place a new order.
【About Account Login】
After the registration is completed, the system will send a notification email to your e-mail address according to the method you registered. Please open the membership confirmation letter (it may be in the spam folder).
If you have forgotten your login password, please click Forgot Password to submit a request. A new password will be sent to your registered email address. Once you’ve logged in, you’ll be asked to reset your password.
You do not need to register an account on the Wangmama website to make purchases, and it will not affect your related rights and interests when shopping.
If you choose to register an account on the Wangmama website, or log in with an existing account, the system will automatically bring you the address information when you make another purchase, saving you time in shopping.