{"id":4110,"date":"2024-06-09T15:48:23","date_gmt":"2024-06-09T07:48:23","guid":{"rendered":"https:\/\/wordpress-1518452-5838376.cloudwaysapps.com\/frequently-asked-questions-faqs\/"},"modified":"2025-06-06T16:29:29","modified_gmt":"2025-06-06T08:29:29","slug":"frequently-asked-questions-faqs","status":"publish","type":"page","link":"https:\/\/wangmama1995.com\/en\/frequently-asked-questions-faqs\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Handmade, please order 2-3 days in advance<\/strong><\/p>

Mid-Autumn Festival. Please make a reservation at least 20 days in advance <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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*This product contains allergens including gluten-containing grains and dairy products.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u3010Wangmama |FAQ\u3011<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1<\/strong>. How many pieces are in a box of Wangmam’s products?<\/strong><\/p>

6 packs: 450g per box \/ 9 packs: 700g per box \/ 12 packs: 850g per box \/ 16 packs: 1100g per box<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The weight of the box is approximately 300\u2013500 grams. To prevent damage during shipping due to collisions, additional padding is required, adding an extra 100\u2013300 grams.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2<\/strong>. Are Wangmama’s products suitable for vegetarians?<\/strong><\/p>

Yes.All product are suitable for lacto-ovo vegetarians.<\/p>

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3<\/strong>. When is the food expiration date, and how should Wangmama’s cakes be stored?<\/strong><\/p>

For products at room temperature, the storage period is about 30 days at room temperature.<\/p>

Please consume as soon as possible after opening and store at room temperature below 25\u00b0C<\/strong>. (During the valid period, a label will be attached to the bottom of the product packaging.)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u3010Shipping ; Related questions\u3011<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u27a4 Taiwan Hotel Scooter Delivery Instructions<\/strong><\/p>

Free shipping for a single order over NT$5000 (including addtional purchases), and 150~250NTD will be charged if it is not reached.<\/p>

Freight 200NTD: Xinyi District, Xizhi District, Nangang District, Songshan District, Shilin District<\/span><\/p>

Freight 250NTD: Beitou District<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u27a4 SF Express \/ Black Cat Home Delivery \/ Good Maggie Logistics<\/strong><\/p>

\"\" \"\" \"\"<\/p>

It will be delivered in about 1 to 3 working days after shipment<\/p>

  • Free shipping fee for a single order over NT$5000 (including mark-up purchases), and NT$150 for failure to reach.<\/li>
  • Delivery service to outlying islands. Please contact customer service for shipping costs.<\/li><\/ul>

    If uncontrollable factors such as weather or sea conditions cause ferry or flight schedules to be reduced or suspended in the outlying islands, the delivery date will be postponed. Additionally, delivery to the following areas in the Penghu region will not be available: Magong (Hujing Island, Tongpan Island), Wang’an (whole area), Qimei (whole area), Baisha (Dacangyu, Yuanbeiyu, Niaoyu, and Jibeiyu Islands).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \u27a4 SF Express \/ Black Cat Home Delivery \/ Good Maggie Logistics<\/strong><\/p>

    \"\" \"\" \"\"<\/p>

    It will be delivered in about 1 to 3 working days after shipment<\/p>

    • Free shipping for a single order over 5000NTD (including additional purchases), and 150NTD will be charged if it is not reached.<\/li>
    • Delivery service to outlying islands. Please contact customer service for shipping costs.<\/li><\/ul>

      If there are uncontrollable factors such as weather and walrus in the outlying islands, which reduce or suspend the sailing of ships and flights, the allotment date will be postponed later, and Magong (Hujing Island, Tongpan Island), Wang’an (Quan), Qimei (Quan), Baisha (Dacangyu, Yuanbei Island, Birdyu Island, Jibei Island) in the Penghu area will not provide outlying island delivery<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      \u27a4 7-11 convenience store<\/strong><\/p>

      It will take about 2 to 4 working days after shipment, and the shipping fee is 60 NTD.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      \u27a4 Overseas shipping<\/strong><\/p>

      Air Freight to Hong Kong and Other Countries (Freight Excluded)<\/p>

      • It takes about 2 days to arrive in Hong Kong, and the shipping time is Monday to Saturday<\/li>
      • Other countries use EMS for shipping<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        \u3010Payment|Related Questions\u3011<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Hong Kong customers<\/strong><\/p>

        \u27a4Payme \"\"<\/p>

        \u27a4Alipay (HKD\/RMB) \"\"<\/p>

        \u27a4FPS \"\"<\/p>

        \u27a4 Bank transfer\"\"<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Taiwanese customers<\/strong><\/p>

        1<\/strong>. Payment method<\/strong><\/p>

        \u27a4 Credit card payments \"\"<\/p>

        \u27a4LINE Pay \"\"<\/p>

        \u27a4 Convenience Store Cash on Delivery \"\" <\/p>

        2<\/strong>. Change the payment method<\/strong><\/p>

        Please confirm that the order has not been paid and has been cancelled, and then place a new order<\/p>

        3<\/strong>. Payment failure\/payment time exceeded<\/strong><\/p>

        \u27a4 Credit card\/LINE Pay<\/p>

        If the payment fails and the order cannot be established, the system will automatically cancel the order, and you can directly place a new order after confirming that the order has been cancelled<\/p>

        \u27a4 Code Payment<\/p>

        Orders will be automatically canceled if the payment deadline is exceeded. Once the cancellation is confirmed, you can directly place a new order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        \u3010About Account Login\u3011<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan't log in to your account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

        After the registration is completed, the system will send a notification email to your e-mail address according to the method you registered. Please open the membership confirmation letter (it may be in the spam folder).<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I forget my account password?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

        If you have forgotten your login password, please click Forgot Password to submit a request. A new password will be sent to your registered email address. Once you’ve logged in, you’ll be asked to reset your password.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to be a member to make a purchase?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

        You do not need to register an account on the Wangmama website to make purchases, and it will not affect your related rights and interests when shopping.<\/p>\n

        If you choose to register an account on the Wangmama website, or log in with an existing account, the system will automatically bring you the address information when you make another purchase, saving you time in shopping.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        FAQ Handmade, please order 2-3 days in advance Mid-Autumn Festival. Please make a reservation at least 20 days in advance *This product contains allergens including gluten-containing grains and dairy products. \u3010Wangmama |FAQ\u3011 1. How many pieces are in a box of Wangmam’s products? 6 packs: 450g per box \/ 9 packs: 700g per box \/ […]<\/p>\n","protected":false},"author":2,"featured_media":4361,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4110","page","type-page","status-publish","has-post-thumbnail","hentry"],"blocksy_meta":[],"yoast_head":"\nFAQ - \u738b\u5abd\u5abd\u6cd5\u5f0f\u6eab\u99a8\u9165<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wangmama1995.com\/en\/frequently-asked-questions-faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - \u738b\u5abd\u5abd\u6cd5\u5f0f\u6eab\u99a8\u9165\" \/>\n<meta property=\"og:description\" content=\"FAQ Handmade, please order 2-3 days in advance Mid-Autumn Festival. 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